You write the good news, enter the phone number. We call them directly — if they answer and press 1, one of our AI callers delivers it with their own spin. You get a full transcript and video after.

Do they know it's AI?

Yes! We legally disclose that the call is automated and recorded right at the start. Full transparency — the surprise is the NEWS, not who's calling.

What if they don't answer?

If they don't pick up, we'll try a few more times — then leave a voicemail as a last resort. We'll do everything we can to make sure the message lands. If we genuinely can't reach them after all that, we'll make it right.

What kind of good news can I send?

Anything worth celebrating! Promotions, pregnancies, engagements, college acceptances, surprise parties, mortgage approvals, homecomings — if it makes someone smile, we'll make them grin.

GotGoodNews.co

🔒 Privacy Policy

Firestart LLC Privacy Policy

Applies to: GotBadNews.com and GotGoodNews.co

Effective Date: March 3, 2026

1. Introduction

Firestart LLC ("we," "us," or "our") operates GotBadNews.com and GotGoodNews.co (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use either of our Services. By using the Services, you agree to the practices described in this Policy. If you do not agree with this Policy, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

When you place an order or interact with our Services, we may collect:

Your name and email address (if provided during checkout)
The recipient's phone number you submit for call delivery
The message or scenario content you provide
Payment information (processed by our third-party payment processor — we do not store your payment card details)

2.2 Information Collected Automatically

When you visit our websites, we automatically collect certain technical information, including:

IP address and approximate location
Browser type and operating system
Pages viewed and time spent on the site
Referring URL

This information is collected through standard web server logs and may be supplemented by analytics tools.

2.3 Call Recordings

All calls placed through our Services are recorded. Recordings may be made available to the Sender after delivery and may be retained by us for a limited period for quality assurance, legal compliance, and dispute resolution purposes. Recipients are informed at the start of each call that the call is being recorded.

3. How We Use Your Information

We use the information we collect to:

Process and deliver your order (place the AI-generated call)
Send you order confirmations and service-related communications
Provide access to call recordings after delivery
Detect and prevent fraud, abuse, and violations of our Terms of Service
Comply with applicable laws and legal obligations
Improve and operate our Services
Respond to customer support inquiries

We do not sell your personal information to third parties. We do not use your information for advertising targeting on third-party platforms.

4. Recipient Phone Numbers

The recipient's phone number you provide is used solely to place the requested call. We do not retain recipient phone numbers beyond the time necessary to deliver the call, except where required by law or for dispute resolution purposes. We do not use recipient phone numbers for marketing, re-targeting, or any purpose other than delivering the call you ordered.

5. Third-Party Service Providers

We work with third-party vendors to operate our Services. These providers may process your information on our behalf, subject to their own privacy policies:

Twilio — Voice/telephony infrastructure for placing and recording AI calls
ElevenLabs — AI voice generation technology
PayPal — Payment processing (see PayPal's Privacy Policy)
Stripe — Payment processing (see Stripe's Privacy Policy, when applicable)

We share only the minimum information necessary for these providers to perform their services. We do not authorize them to use your information for their own purposes.

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy or as required by law:

Order and transaction records — retained for up to 7 years for tax and accounting purposes
Call recordings — retained for up to 90 days, after which they are deleted
Recipient phone numbers — deleted after call delivery, except where retained for dispute resolution (maximum 90 days)
Web server logs — retained for up to 12 months

7. California Residents — CCPA/CPRA Rights

If you are a California resident, you have the following rights under the CCPA and CPRA:

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you.
Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions.
Right to Correct: Request correction of inaccurate personal information we hold about you.
Right to Opt-Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising. No opt-out is required.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights, contact us at support@gotbadnews.com. We will acknowledge your request within 10 business days and respond substantively within 45 calendar days.

8. EU/EEA Residents — GDPR Rights

If you are located in the European Union or European Economic Area, you have the following rights under GDPR:

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ('right to be forgotten')
Right to restriction of processing
Right to data portability
Right to object to processing

Our lawful basis for processing personal data is contract performance (to deliver the service you ordered) and legitimate interest (fraud prevention, legal compliance). To exercise your rights, contact us at support@gotbadnews.com.

9. Cookies and Tracking Technologies

Our websites may use cookies and similar tracking technologies to maintain session state, remember your preferences, and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features.

We do not use third-party advertising cookies or tracking pixels for behavioral advertising.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

11. Security

We implement reasonable technical and organizational measures to protect the personal information we hold against unauthorized access, loss, or misuse. However, no data transmission over the internet or electronic storage system is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights or interests, we will notify you as required by applicable law.

12. Links to Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this document. Your continued use of our Services after any changes constitutes acceptance of the updated Policy.

14. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Firestart LLC

5193 Peachtree Blvd, Apt 2328

Atlanta, GA 30341

📧 support@gotbadnews.com

We will respond to all privacy-related inquiries within 30 days.